Delivery

We aim to make the delivery process as seamless as possible. The hard work of choosing your beautiful new furniture is done - the rest is up to us.

We offer local white-glove delivery. Local delivery encompasses a large area around our Massachusetts store. No boxes on your doorstep! We’ll bring the furniture into your home, assemble as needed, and place it where you want.

Local deliveries will be delivered as soon as they are ready. When this happens, you’ll receive a call from us to schedule the delivery and make sure you have all the information you need.

One day before your delivery, we will give you a call to confirm the three-hour window for your delivery.

Things to Remember

• Rooms must be ready to accept delivery. Our delivery team cannot move or remove existing furniture.

• Our deliver team will not remove, disconnect, or reconnect electronic equipment.

• Snow and other obstacles must be removed to allow unobstructed access for our delivery team.

• BostonWood Furniture reserves the right to cancel and reschedule deliveries during hazardous weather conditions.

• At the time of delivery, we require someone 18 years of age or older to be home to accept the delivery.

• Deliveries outside of BostonWood Furniture's local delivery area are subject to different terms and conditions for delivery and service.  Long-distance delivery prices depends on location.  Please contact us for details.

How to Prepare for Your Delivery

To make the delivery process as smooth as possible, make sure you clear the area before our arrival and remove any obstructions that we might encounter when carrying furniture into your home.

We do not move or remove your existing furniture or wire in any electronic components.

Fitting In

We do our best to deliver your furniture with care. On the rare occasion that a piece is going to be a tight fit through any doorframe, hallway, or staircase, we may ask you to approve our attempt to fit your furniture upon the understanding that we cannot be responsible for any damage. If we are unable to get it into your home, you can reach out to an upholsterer, furniture technician, or hoisting company for further assistance.

Pickup

If you'd like to pick up your furniture, you must do so within 30 days of being notified that your order is available.

Things to Remember

• Please contact the Bedford store before picking up your merchandise.

• Please notify us prior to pick up if someone other than the person named on the sales receipt will be picking up.

• Customers are solely responsible for the safe securement of merchandise in or onto their vehicle or trailer.

• BostonWood Furniture is not responsible for any damage that occurs after the merchandise is picked up.